For the purposes of this guide we will assume that you are the homeowner; if you are a tenant, we recommend that you simply contact your landlord or letting agent to arrange the repair.<\/span><\/p>\n Water leaks in your home don\u2019t happen every day, but when they do, it\u2019s easy to find yourself overwhelmed by the conflicting advice available online.<\/p>\n Taking a step back and giving yourself the space to understand your situation can help massively and that usually involves speaking to your water company. Here\u2019s why:<\/p>\n There are four main parties involved in the response to any possible mains water leak<\/span><\/strong><\/a>.<\/p>\n Your first step before you take any direct action to fix your leak is to establish whether the leak is indeed your responsibility to fix. For this, you will need to consult with your water company.<\/p>\n A quick rule of thumb is that you are responsible for all the private pipework within the boundaries of your property.<\/p>\n However, wherever your leak is – or wherever you suspect it to be – you should always inform your water company at the earliest opportunity<\/b>.<\/p>\n Below is a list of the south east\u2019s biggest water companies, their contact details and a summary of their leak policies.<\/p>\n[divider line_type=”small” custom_height=”20″]\n https:\/\/www.affinitywater.co.uk\/my-water\/leaks<\/a><\/span><\/strong><\/p>\n Affinity Water supplies various areas of Bedfordshire, Buckinghamshire, Essex, Greater London, Hertfordshire, Surrey and even Kent.<\/p>\n Affinity\u2019s website provides helpful step-by-step guides for checking for a leak at home and what do if you find one. There\u2019s even a helpful video and a downloadable leakage booklet<\/a><\/span><\/strong>.<\/p>\n Affinity customers are advised to tell them about a water leak whether insider or outside of your home.<\/p>\n\n
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Affinity Water<\/h2>\n
How to contact Affinity Water about your leak<\/h3>\n
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