Home water leak FAQs
Dealing with insurance companies can be a frustrating experience, especially when you’re claiming for cover you’ve probably never needed before. We’ve included some of the most common questions regarding internal water leaks below.
Remember, if you still have a question, you can call us now on 0800 037 7078.
› What should I do if I find a water leak at home?
The very first thing you should do if you suspect water is leaking within your home or garden is to turn off your stop tap and take the following actions to protect your belongings. The next thing you should do is call us.
- Locate and turn off your stop tap and boiler
- For external leaks, also locate your external stop value
- Drain your system by open all taps
- Soak up and block off escaping water with thick towels.
- Switch off your electrics at the mains if you believe they have been compromised by water
› Can I minimise my chances of having a water leak in future?
The saying prevention is better than cure could save you thousands of pounds when it comes to safeguarding your property against future water leaks.
Pipes rarely just burst. The vast majority of escape of water insurance claims are the result of gradual deterioration of relatively minor problems over time.
We highly recommend using a professional plumber to carry out all pipework repair and installation, especially when internal installation requires pipes to be buried within concrete floors and cavities.
Regular inspections of your pipework, your boiler pressure and your central heating system will allow you to notice irregular changes in appearance or performance.
Learn where your stop cocks and isolators are so you’re ready to act in case of a leak. These are usually found under the sink in your kitchen.